Privacy Policy – How bet989 Handles Your Data

1Introduction

bet989 ("the platform", "we", "us") operates the online betting and gaming service available at bet989.pro. We are committed to handling your personal information with care, transparency and respect. This Privacy Policy applies to all players registered on the platform and covers data collected through every part of the service — Sports Betting, Live Casino, Fish Games, Bingo and all associated account and payment functions.

This policy is written in plain English so that every Pakistani player can understand it without needing a legal background. If you have specific questions about any section, please contact our support team directly — they are available at all hours and will respond clearly.

By using bet989, you confirm that you are at least 18 years of age and that you consent to the data practices described in this policy. If you do not agree with how we handle data, please do not create an account or use the platform.

2What Personal Data We Collect

We collect personal information in two main ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with the service.

Information you provide directly:

• Full name as it appears on your official identity documents.
• Date of birth — to verify that you meet the minimum age requirement of 18 years.
• Pakistani mobile number or email address used to register your account.
• Residential address in Pakistan.
• Identity verification documents submitted during the KYC (Know Your Customer) process — for example, a national identity card (CNIC) or passport.
• Payment method details such as your JazzCash or Easypaisa mobile number or bank account information used to process deposits and withdrawals.
• Communications sent to our support team, including queries, complaints and any correspondence related to your account.

Information collected automatically:

• IP address and approximate location derived from it.
• Device type, operating system and browser version.
• Pages visited, bet history, session duration and navigation patterns within bet989.
• Cookies and similar tracking technologies (see Section 6 for full details).
• Transaction logs including deposit amounts, withdrawal requests and bonus activity.

3How We Use Your Personal Data

The table below summarises the main purposes for which bet989 uses your personal data and the basis on which we do so.

We do not sell your personal data to third parties. We do not use your data for any purpose not listed above without notifying you and, where required, obtaining your consent.

4Payments and Financial Data

All financial transactions on bet989 are processed in PKR. The platform supports JazzCash, Easypaisa, Raast and standard bank transfer. When you make a deposit or request a withdrawal, we collect the minimum financial information required to complete that transaction — typically your registered mobile number for JazzCash or Easypaisa, or your bank account details for bank transfer.

We do not store full card numbers on our servers. Payment transactions are processed through payment service providers who maintain their own security standards. Your financial data is handled in a way that is consistent with industry practice for online platforms operating in Pakistan.

• Deposit and withdrawal records are retained as part of your account history and transaction log.
• All transactions on bet989 must originate from accounts registered in your own name — third-party payments are not accepted.
• In cases where unusual transaction patterns are identified, we may request additional verification before processing a withdrawal. This is a routine security measure, not a penalty.

5Sharing Your Data

bet989 does not sell, rent or trade your personal information. We may share your data with a limited set of third parties only in the circumstances described below:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the minimum data required to execute your deposit or withdrawal transaction.
• Identity verification services: Where required to complete KYC verification, we may work with third-party verification providers. These providers are bound by data processing agreements and handle your information securely.
• Technical service providers: Providers who help us operate the platform — such as hosting, analytics or communication infrastructure — may process data on our behalf under strict confidentiality obligations.
• Legal and regulatory compliance: We may disclose information to relevant authorities if required to do so by law or in connection with a legitimate investigation involving potential fraud or financial crime.

In every case where your data is shared, it is limited to what is strictly necessary for the purpose at hand. We do not share data with advertisers or data brokers.

6Cookies and Tracking Technologies

bet989 uses cookies and similar browser-based technologies to make the platform work properly and to understand how players use the service. Here is a straightforward breakdown of what we use and why:

• Essential cookies: Required for the platform to function — for example, keeping you logged in during a session. These cannot be turned off without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings and bet slip options across visits.
• Analytics cookies: Help us understand how players navigate the site — which pages are visited, where sessions end, and how the mobile experience compares to desktop. This data is aggregated and does not identify you individually.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or multiple accounts from the same device.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using bet989, but some convenience features may not work as smoothly.

7Data Security

bet989 uses a combination of technical and operational security measures to protect your personal data from unauthorised access, alteration or disclosure. These include:

• Encrypted data transmission using HTTPS across the entire platform.
• Secure storage of personal and financial data with access restricted to authorised personnel only.
• Regular internal reviews of data handling practices.
• Two-factor authentication options for player account login.
• Monitoring systems that flag unusual account activity for review.

No online platform can guarantee absolute security, and we do not make that claim. However, we take reasonable and industry-appropriate steps to protect your information. If you suspect that your bet989 account has been accessed without your permission, contact our support team immediately so we can investigate and take action.

8How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a period after account closure in line with our operational and compliance obligations. The general approach is:

• Account data and transaction records are retained for a period after account closure to allow for any disputes, chargeback requests or compliance reviews to be resolved.
• Identity verification documents submitted during KYC are retained as required by standard practice for online platforms handling financial transactions.
• Communication records with our support team are retained for a reasonable period to maintain a complete history of any issues raised or resolved.
• Anonymised analytics data may be retained indefinitely as it does not identify individual players.

When data is no longer required under these retention periods, it is securely deleted or anonymised. You may contact our support team to ask about the data we hold on you at any time.

9Your Rights Over Your Personal Data

As a bet989 player, you have the following rights in relation to the personal data we hold about you. Contact our support team to exercise any of these rights — requests will be responded to promptly.

10Minors and Age Verification

bet989 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory part of the registration and KYC process.

If we identify that an account has been created by a person under 18, or if we receive a credible report that a minor is using an account, we will:

• Immediately suspend the account pending investigation.
• Void any bets placed and return funds to the deposit source where this is technically possible.
• Permanently close the account and delete associated personal data, subject to any retention obligations.

If you are a parent or guardian and believe a minor may have accessed bet989 through a device in your household, please contact our support team straight away. We will treat the matter as urgent.

11Changes to This Privacy Policy

bet989 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in data handling practices or updates to our platform's features. When a material change is made, we will notify players either through a notice on the platform or by direct communication to the contact details registered on your account.

The date of the most recent revision is shown at the top of this policy. Continued use of bet989 after a policy update constitutes acceptance of the revised terms. If you do not agree with a change, please contact support or close your account.

We encourage you to review this policy periodically so you remain comfortable with how your information is being handled.

12Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please contact the bet989 support team. Support is available 24 hours a day, seven days a week.

You can reach us at:

For data access or deletion requests, please include your registered mobile number or email address and a brief description of your request. We aim to respond within a reasonable timeframe. For straightforward requests this is typically much faster.